No. E-commerce is part of your subscription fee, and therefore we do not charge for it. You may launch with e-commerce, or wait until post-launch. The choice is yours. We do recommend launching with at least a memo-cart enabled providing a convenient way for both you and your customer to engage in a conversation. 

Support at the basic level is free, which includes 1-2 support tickets a month, with the understanding that right after post-launch you may have more questions than later on. If you expect to use support frequently, or we notice an abnormal amount of support tickets being issued, we will recommend an additional paid support plan. Please call your Sales Rep for more information.

This is a three prong answer. All features that are included, are included at no additional cost. If you are requesting a custom feature, we may reduce or waive the fee based on the complexity, and/or the amount of users who will benefit from the feature. Some features on the other hand, are delivered in part by a third party. Please refer to the pricing page for more information.

The Thinkspace Master Subscription agreement is only signed once, and will perpetuate throughout your subscription. Our Terms of Use and Privacy Policy is updated from time to time, and you will be notified of those occurrences.;

Yes, to an extent. There are no one-on-one design hours allocated to Silver website projects so you must work within the website options to make customizations. We do provide an extensive library of stock imagery for you to choose from, as well as allow some basic widget-swapping, feature on/off toggles, color changes and font modifications. No matter the type of project, we also perform several QA tests pre-website launch.

You can change your theme at any point. Now, if you wish to change your theme after nearly all of your content has been added pre-launch, this will result in an extra fee, and an extended launch time. All themes are different, each highlighting different features, and ultimately a different design. If you are the typical client wishing to change your theme after the typical two year mark, this may result in an additional fee. Please contact your Sales Rep for information. 

If you have a new feature request, please contact our support team. All features are weighed by the amount of users who will benefit from its functionality. If the feature is simple to implement and will be used by many, we will most likely implement this right away. If the request takes a bit more effort, this will be available in the next release. All platform releases and versions are free. If you need your feature immediately, please send us an email or contact your Sales Rep. 

Your subscription starts the day you sign the Thinkspace Master Subscription Agreement. We do not charge the monthly fee until the project is launched, unless issues arise. The most common issues involve postponing and/or spending months in the project process past the agreed upon launch date.